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Frequently Asked Questions
FAQ's about our hypoallergenic earrings, contact details, delivery and returns.
Q. What is your jewellery made of?
A. Our products are tried and tested and made from high quality Surgical steel, which is known to be the most hypoallergenic metal on the market, hypoallergenic meaning 'unlikely to cause reaction'. Although nothing can be promised as 100% allergy free, as certain people can be allergic to anything, surgical steel is used by medical professionals for knives and implants because of the low chances of allergies. For more information about surgical steel earrings, check out this blog.
Q. Can anybody wear these earrings?
A. Yes! They aren't just targeted at people with metal allergies, we also pride ourselves with having a fashionable range to suit everyone.
Q. Can I amend my order?
A. Unfortunately once your order is fulfilled it will be with the post office, and we ship everyday to get our products to you so quickly, so you cannot amend the order. However you are more than welcome to submit a return/ exchange request once you receive your item.
Q. Do you have a store?
A. We are only online, giving us less overhead cost's so you can enjoy our hypoallergenic earrings for a lower price.
Q. How do I know it is safe to order from you?
A. Since 2015 we have successfully delivered over 8000 orders, with a 95% satisfaction rate and lots of 5* reviews. We are determined to give you excellent customer service, and will always deliver our promises.
Q. How long will it take to receive my earrings?
A. We aim to get them to you in 2 to 3 working days, using The Post Office's next day delivery service. You can also choose to have your surgical steel earrings posted signed-for delivery and the delivery time is the same.
Q. Can I return my earrings if I am not happy with them?
A. We are confident you will not ask this question, and we quality check all our earrings before they are posted, but if there is a problem with your earrings, we will ensure you recieve a new pair*. Clearance items not included.
Q. What method of payment do you accept?
A. We accept Paypal and Apple Pay for secure payment and your peace of mind. The Shopify payment system also accepts most cards should you wish to pay direct.
Q. How can I contact Solace Jewellery?
A. You can contact us via email on: firstname.lastname@example.org
Or alternatively, see our contact us page.
Q. How can I give you my feedback, or share my experience?
A. We would love to hear from you, see our Your Opinion Page to let us know how we are doing, or send us your story.
Q. What coating is used on the black and gold earrings, and will I react to that?
A. No. Our products are coated using a high quality PVD process (Physical Vapour Deposition), it is a process carried out in high vacuum at temperatures between 150 and 500 °C, using Titanium coating which is also hypoallergenic in nature. The process has been used since the 1990's to increase durability and reduce friction, it's even been used in F1 car engines! It's known for its high shine, low friction, low allergy, and scratch resistance properties, perfect for jewellery. If you do notice a scratch after normal wear and tear of the product, make sure you regularly clean the area to avoid any build up of dirt.
Q. What do you do for the environment and charity?
A. The aim is to be a green company, we source all the packaging to be as sustainable as possible. Our jewellery boxes are made from recycled card, the tissue paper and printed card we use in the packaging is also 100% recycled.